Course Name : ITIL(Information Technology Infrastructure Library)

Duration : 24 Hrs

Course Fees: 1090 USD

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Overview

ITIL is the most widely adopted approach for IT Service Management in the world. It provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to the business.

ITIL advocates that IT services must be aligned to the needs of the business and underpin the core business processes. It provides guidance to organisations on how to use IT as a tool to facilitate business change, transformation and growth.

The ITIL best practices are currently detailed within five core publications which provide a systematic and professional approach to the management of IT services, enabling organisations to deliver appropriate services and continually ensure they are meeting business goals and delivering benefits.

The five core guides map the entire ITIL Service Lifecycle, beginning with the identification of customer needs and drivers of IT requirements, through to the design and implementation of the service into operation and finally, on to the monitoring and improvement phase of the service.

Adopting ITIL can offer users a huge range of benefits that include:

  • improved IT services
  • reduced costs
  • improved customer satisfaction through a more professional approach to service delivery
  • improved productivity
  • improved use of skills and experience
  • improved delivery of third party service.

ITIL Foundation Introduction

ITIL Foundation is the comprehensie framework, a base on which IT Processes are composed within IT company. The Foundation Certificate in IT Service Management (ITIL Foundation) is a proof that the person posessing the certificate understands various processes and relations between them.

There are 12 main areas that the ITIL Foundation is focused on. These areas are divided between Service Support and Service Delivery.

ITIL V3 Introduction

The new version of the IT Infrastructure Library has many new subjects closely related to business operations and is much more focused on doing business than dealing with IT.

Course Outline:

  1. An introduction to IT Service Management
  2. Understanding of the Structure of the ITIL ‘library’
  3. ITIL’s key concepts and objectives.
  4. Service Desk
  5. Incident Management
  6. Problem Management
  7. Configuration Management
  8. Change Management
  9. Release Management
  10. Service Level Management
  11. Financial Management for IT Services
  12. Availability Management
  13. Capacity Management
  14. IT Service Continuity Management
  15. Security Management