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Avaya certification programs can enhance your ability to effectively deploy and use Avaya communications applications and technology. Programs are available by area of focus and for different skill levels. Courses include rigorous study and hands-on learning, complemented by a blend of online tests and proctored exams to validate your competencies. Certifications require passing scores on all exams.

Integrating and Configuring IP Office™ Platform Release 11

Key objectives for this offer include the ability to:

  • Identify the IP500v2 hardware and software components.

  • Identify configuration settings using the IP Office Manager.

  • Identify the IP Office 500v2 Editions and the different Server Editions.

  • Identify the installation and ignition process for Server Edition.

  • Utilize the Web Management for Server Edition.

  • Access Manager, Voicemail Pro Application, and One-X Server using Web Management.

  • Configure settings for users, hunt groups and trunks.

  • Identify installation requirements for IP Office applications.

  • Hardware, software and licensing requirements.

  • IP Office Manager settings, including offline configuration.

  • Describe the VoIP basic functionality.

  • Configure SIP and IP Endpoints.

  • Utilize System Security and the different access levels.

  • Identify the use of System Alarms.

  • Explain different monitoring and analysis methods using System Status Application (SSA) and Monitoring for trouble shooting.

  • Describe the use of the Application Server.

  • Identify the basic features of VoiceMail / VoiceMail Pro.

  • Configure Call Flow in the Voicemail Pro.

  • Summarize the functionality of one-X®

 

Integration and Support Avaya Equinox™ for Avaya IP Office™ Platform

  • Understand the Avaya Equinox Platform Support and User Experience in the IP Office environment

  • Identify Platform and Hardware Requirements

  • IP Office Configuration for Avaya Equinox Client

  • Configuration of the Avaya Equinox Client

  • Identify the features of the Equinox Home screen or “Top of Mind”

  • Understand Presence Engine Integration

  • Understand Directory Integration

  • Understand Calendar Integration

  • Troubleshoot the Avaya Equinox Client

  • Understand the Configuration and Administration of Avaya Spaces for Instant Messaging

  • Understand Avaya Equinox Meetings Online (AEMO)

 

Administering Avaya Officelinx 

  • Describe the general information.

  • Explain the administrative console and its features.

  • Understand the company settings.

  • How to administer mailbox options.

  • How to create and modify feature groups.

  • Describe the options to customize the TUI.

  • How to modify voice menus.

  • How to access the web administration tool.

  • Locate the web sites to get system documentation

 

Configuring Avaya Control Manager for Cloud Service Providers

  • Describe the general information.

  • Explain the administrative console and its features.

  • Understand the company settings.

  • How to administer mailbox options.

  • How to create and modify feature groups.

  • Describe the options to customize the TUI.

  • How to modify voice menus.

  • How to access the web administration tool.

  • Locate the web sites to get system documentation.

 

Avaya Control Manager Instance Configuration and Administration Test for Cloud Service Providers Integration

  • Describe Avaya Enterprise Cloud xCaaS, components, multi-tenancy

  • Identify the pre-requisites required to add an instance

  • Add new customer dedicated instances

  • Add new customer multi-tenant instances

  • Register the xCaaS instance with different SAL GW than ACM SAL GW

  • Perform the initial synchronization between Avaya Control Manager and connected systems

 

Administration

  • Configure Customer Organizational Structure

  • Use web usage validation reports

Configuring Avaya Control Manager for Cloud Service Providers

  • Identify all the pre-requisites required to add an instance.

  • Differentiate between the steps to add a new instance that a Cloud Service Provider can perform and those that Avaya must complete.

  • Adding a New Customer Dedicated Instance.

  • Adding New Customer Multi-tenant Instances.

  • Register the xCaaS instance with different SAL GW than ACM SAL GW.

  • Configure Customer Organizational Structure.

  • Perform the initial synchronization between Avaya Control Manager and connected systems

 

Installing Avaya Control Manager

  • Define Control Manager

  • Describe Control Manager’s Deployment Options for Enterprise

  • Describe Control Manager’s Deployment Options for Avaya Enterprise Cloud – xCaaS

  • Install the Control Manager Software for Enterprise all in one Configuration

  • Install the Control Manager Software for High Availability

  • Configure Replication

  • Configure HA Services

  • Install the Usage Metering Software for Control Manager

  • Describe the key features and functionality of the core components in the Avaya Team Engagement Solution.

  • Describe the deployment process for the core products in the Avaya Team Engagement solution.

  • Perform the integration of these core components in the solution architecture.

  • Perform post-implementation configuration for these core components in the solution architecture.

  • Perform basic administration and troubleshooting for the core components.

AVAYA Systems Training Course

Program fees

USD 2,290

To register, please click on the tab below, or for further assistance get in touch with us on info@iti.ae , or give us a call at 8004852

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