• Introduction
  - Creating a Better Model.
  - Communication Barriers. 
  - Barriers caused by structure.
  - Intrapersonal hindrances.
  - Interpersonal obstacles. 

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• Understanding Semantic Noise 
  - The role of linguistics. 
  - Exploring the concept of shared meaning. 
  - Beyond the sound bite. 
  - Listening is an action. 
  - Recognizing non-verbal cues. 
  - Too abstract, too detailed or just right?
  - Avoid emotionally loaded words and phrases.

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• Putting it All Together 
  - Effective business writing. 
  - Emails. 
  - Meeting minutes.
  - Reports. 
  - Presentations.
  - Effective speaking skills. 
   

• Internal Communications 
  - Project teams. 
  - Understanding Group Dynamics.
  - Establishing your purpose. 
  - Analyzing your audience. 
  - Choosing your channels. 
  - Handling updates. 
  - Opinion leaders in the organization.
  - Employee communication. 
  - Working toward favorable outcomes. 
  - Business process documentation.

 

• External Communication 
  - Marketing communication. 
  - Writing an actionable plan.
  - Coordinating messages.
  - Getting the timing right.
  - Community outreach. 
  - Choosing an option to complement your business.
  - Planning the campaign.