Soft Skills Course

Business Communication Skills 

Certified Training Course.

Communication skills course. Develop your business communication skills and build rapport with colleagues and customers. A training course focusing on effective communication and interpersonal skills for business.

COURSE OUTLINE 

  •  Introduction
    - Creating a Better Model.
    - Communication Barriers. 
    - Barriers caused by structure.
    - Intrapersonal hindrances.
    - Interpersonal obstacles. 

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  • Understanding Semantic Noise 
    - The role of linguistics. 
    - Exploring the concept of shared meaning. 
    - Beyond the sound bite. 
    - Listening is an action. 
    - Recognizing non-verbal cues. 
    - Too abstract, too detailed or just right?
    - Avoid emotionally loaded words and phrases.

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  • Putting it All Together 
    - Effective business writing. 
    - Emails. 
    - Meeting minutes.
    - Reports. 
    - Presentations.
    - Effective speaking skills. 

  • Internal Communications 
    - Project teams. 
    - Understanding Group Dynamics.
    - Establishing your purpose. 
    - Analyzing your audience. 
    - Choosing your channels. 
    - Handling updates. 
    - Opinion leaders in the organization.
    - Employee communication. 
    - Working toward favorable outcomes. 
    - Business process documentation.

 

  • External Communication 
    - Marketing communication. 
    - Writing an actionable plan.
    - Coordinating messages.
    - Getting the timing right.
    - Community outreach. 
    - Choosing an option to complement your business.
    - Planning the campaign. 

View more information.

  • Our courses are flexible with no time plan.

  • • Individuals:

    Our classes are available online, face-to-face, with flexible timing scheduling.

    • Companies:

    The Training can be conducted at the business office location.

  • Certification upon completion of the training will be provided.

  • To get a quote on our courses, you can contact us on 8004852

Best results guaranteed!