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As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication. Customer service is used in many jobs at every level. While traditionally you might think of customer care as a service from a business to a consumer, it is also applicable within a business.

Hotline Consultant

Customer Service Skills Course

  • Creating the Customer-Centric Organization
    - Championing Customer Service.
    - In-Focused or Customer-Focused: Where Do You Stand? 
    - Building a Winning Service Strategy.
    - Better Service through Surveys: Questionnaires.
    - Focus Groups, and Interviews.
    - Company-Wide Training as a Catalyst for Change.

  • Take It from the Top: Service Management
    - Coaching Service Excellence.
    - What You Can Measure, You Can Manage: Service Standards.
    - Beyond Employee of the Month: Reward and Recognition.
    - It Takes a Team: Problem-Solving with a Twist.

  • Keeping Your Customers: Simple Actions, Significant Payoffs
    - A Wink, a Smile, and a Nod: Body Language.
    - It’s Not What You Say, It’s How You Say It: Phone Tone and Etiquette.
    - It Takes Two to Tango: Getting in Step with Your Customer.
    - Turning Service Excellence into Sales Success: Five Timeless Techniques.

  • Road Blocks: When the Going Gets Rough
    - Saying No: What to Do When You Can’t Say Yes.
    - Seeing Red: Dealing with Difficult Customers.
    - Taking Initiative: Bouncing Back from Service Blunders.
    - The Gift of the Gaffe: Dealing with Customer Complaints.

  • Working in a Wired World: Customer Service on the Web
    - Clicking with Your Customers: Online Content and Commerce.
    - Making Your Web Site Shine with Site Design.
    - E-Mail Etiquette and Writing: Making the Most of the Medium.
    - CRM: Automating the Personal Touch.

Course Outline

Program fees

USD 1258

To register, please click on the tab below, or for further assistance get in touch with us on , or give us a call at 8004852

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