IT COURSES
HelpDesk Training
Certified Training Course.
A helpdesk is a resource intended to provide the customer or end user with information and support related to a companies or institution’s products and services.
The purpose of a help desk is usually to troubleshoot problems or provide guidance about products such as computers, electronic equipment, food, apparel, or software.
COURSE OUTLINE
Introduction to Help Desk Support Roles
Understanding the Support Center
The Role of the Help Desk Professional
Understanding Users
Typical Incident Process
Communication Skills
Elements of Communication
Recognizing Communication Barriers
Comparing Different Communication Methods
Handling Difficult Situations
Personal Skills
Recognizing the Value of Attitude
Managing Stress
Managing Your Time
Managing Your Career
Technical Skills
Working with Personal Computers
Working with Networks
Working with Mobile Devices
Understanding the Product
Security Skills
Protecting IT Resources
Understanding Malware
Managing Risk
Troubleshooting Skills
Recognizing Key Troubleshooting Steps
Following Standard Operating Procedures
Understanding Problem-Solving Skills
Writing Skills
Comparing Writing Styles
Understanding Technical Writing
Writing for Customers
Writing for Internal Personnel
Training Skills
Effective Training Skills
Steps Involved in Training
One-on-One Training vs. Group Training
Business Skills
Reviewing Core Business Skills
Shaping the Business
Aligning the Business
Understanding ITIL
View more information.
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Enroll & become certified, Enhance your career with the certification and your learnings.
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Our courses are flexible with no time plan.
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Our classes are available online or face-to-face. with flexible timing scheduling.
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You must complete the training & Exam to achieve the certification.
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To get a quote on our courses, you can contact us on 8004852