ITIL Foundation certification will introduce you to the key elements, concepts and terminology used in the ITIL® service lifecycle.

The certification can help:

• Those who require a basic understanding of the ITIL framework.

• Those who want to understand how ITIL can be used to enhance IT service management.

• IT professionals or others working within an organization that has adopted ITIL.

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However, the Foundation certification can benefit anyone who has an interest in IT service management.

Exam format:

• Multiple choice examination questions

• 40 questions

• 26 marks required to pass (out of 40 available) – 65%

• 60 minutes’ duration

• Closed book.

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ITIL® is a Registered Trade Mark of AXELOS Limited