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Problem solving consists of using generic or ad hoc methods, in an orderly manner, for finding solutions to problems. Some of the problem-solving techniques developed and used in artificial intelligence, computer science, engineering, mathematics, medicine, etc. are related to mental problem-solving techniques studied in psychology.

Couples Therapy

Problem Solving Skills Course

Becoming Aware of a Problem

  • Ways to recognize indications of problems 

  • The Root Cause Analysis Process 

  • Ideas to help decide which problems to work on first 

  • Share Perspectives 

  • Steps In Collaborative Process 

  • Understanding Perception 

  • Define The Issues 

  • Setting The Agenda For Discussion 

  • Identify The Interests 

  • Why Work With Interests Instead Of Positions 

  • Finding The Common Ground Of Shared Interests 

  • Look For Powerful Interests 

  • Generate Options 

  • Brainstorming 

  • Decide On Objective Criteria 

  • Why Use Objective Criteria? 

  • Evaluate Options And Reach Agreement 

Do You Need a Team? 

  • Why should I use my team to solve problems? 

  • How can I get teams to solve their own problems? 

  • What will make it work? 
     

Why Use a Structured Problem-Solving Process? 

  • How a formal problem-solving approach can improve the effectiveness of the whole organization. 

  • Plan, Do, Check, Act (PDCA) 

  • 5-Why Problem Solving 

  • Simplified Failure Modes and Effects Analysis 

  • Building a common problem-solving language 

The Importance of Data 

  • The Importance of Data Management 

  • How data leads to information and information points the way to knowledge 

  • Subjective Data versus Objective Data 

  • Attribute data versus variable data 

  • Using data to infer and make judgments 

Different Problem-Solving Models 

  • 8-Discipline Problem-Solving Model 

  • DMAIC Project Cycle 

  • Xerox Problem Solving Process 

  • Boeing Process Flow for Working Projects 

  • A Generic Six Step Problem Solving Model 
     

Course Outline

Program fees

USD 1258

To register, please click on the tab below, or for further assistance get in touch with us on info@iti.ae , or give us a call at 8004852

Use a team approach

  • What is Team-Initiated Problem Solving (TIPS)? 

  • Establishing team membership, roles of the members, boundaries of freedom for the team and getting the team started up 

  • What Is the Importance of Establishing & Assigning Responsibilities for Project Team Members? 

  • How to Build a Successful Team 

 

Describe the Problem 

  • How to Write a Problem Statement 

  • Conclusion 

 

Interim Containment 

  • Setting Healthy Workplace Boundaries 

  • Establishing and Maintaining Boundaries 

 

Define the Root Causes 

  • Using a systematic approach to collect, display, and analyze data to identify the root cause 

  • Tracing a Problem to its Origins 

 

Develop Solutions 

  • Finding a solution to attack the root cause and correct the problem 

Generating solutions 

  • Using mistake-proofing techniques 

  • Mistake–Proofing Procedure 

  •  

Implement the Solution 
Developing simple and complex action plans 
Using Gantt and PERT Charts to plan the implementation and monitor progress 

 

Prevent Recurrence 
Corrective Action and Preventative Action (CAPA)
Failure Mode Effect Analysis (FMEA)
Ensuring training, audit practices, and knowledge transfer are completed 

 

Congratulate the Team 
Providing recognition for the problem solving team 
Rewarding Your Team 
Importance of Rewarding Your Team 
Recognizing Their Efforts 
When and How to Say "Thank You" 
Ensuring the problem-solving team recognizes those that have assisted them 
 

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