Problem Solving Skills
Problem solving skills consists of using generic or ad hoc methods, in an orderly manner, for finding solutions to problems. Some of the problem-solving techniques developed and used in artificial intelligence, computer science, engineering, mathematics, medicine, etc. are related to mental problem-solving techniques studied in psychology.
Analytical and critical thinking skills help you to evaluate the problem and to make decisions. A logical and methodical approach is best in some circumstances: for example, you will need to be able to draw on your academic or subject knowledge to identify solutions of a practical or technical nature.
Becoming Aware of a Problem
- Ways to recognize indications of problems
- The Root Cause Analysis Process
- Ideas to help decide which problems to work on first
- Share Perspectives
- Steps In Collaborative Process
- Understanding Perception
- Define The Issues
- Setting The Agenda For Discussion
- Identify The Interests
- Why Work With Interests Instead Of Positions
- Finding The Common Ground Of Shared Interests
- Look For Powerful Interests
- Generate Options
- Decide On Objective Criteria
- Why Use Objective Criteria?
- Evaluate Options And Reach Agreement
Do You Need a Team?
- Why should I use my team to solve problems?
- How can I get teams to solve their own problems?
- What will make it work?
Why Use a Structured Problem-Solving Process?
- How a formal problem-solving approach can improve the effectiveness of the whole organization.
- Plan, Do, Check, Act (PDCA)
- 5-Why Problem Solving
- Simplified Failure Modes and Effects Analysis
- Building a common problem-solving language
The Importance of Data
- The Importance of Data Management
- How data leads to information and information points the way to knowledge
- Subjective Data versus Objective Data
- Attribute data versus variable data
- Using data to infer and make judgments
Different Problem-Solving Models
- 8-Discipline Problem-Solving Model
- DMAIC Project Cycle
- Xerox Problem Solving Process
- Boeing Process Flow for Working Projects
- A Generic Six Step Problem Solving Model
Use a team approach
- What is Team-Initiated Problem Solving (TIPS)?
- Establishing team membership, roles of the members, boundaries of freedom for the team and getting the team started up
- What Is the Importance of Establishing & Assigning Responsibilities for Project Team Members?
- How to Build a Successful Team
Describe the Problem
- How to Write a Problem Statement
- Setting Healthy Workplace Boundaries
- Establishing and Maintaining Boundaries
Define the Root Causes
- Using a systematic approach to collect, display, and analyze data to identify the root cause
- Tracing a Problem to its Origins
- Finding a solution to attack the root cause and correct the problem
- Using mistake-proofing techniques
- Mistake–Proofing Procedure
Implement the Solution
- Developing simple and complex action plans
- Using Gantt and PERT Charts to plan the implementation and monitor progress
- Corrective Action and Preventative Action (CAPA)
- Failure Mode Effect Analysis (FMEA)
- Ensuring training, audit practices, and knowledge transfer are completed
Congratulate the Team
- Providing recognition for the problem solving team
- Rewarding Your Team
- Importance of Rewarding Your Team
- Recognizing Their Efforts
- When and How to Say “Thank You”
- Ensuring the problem-solving team recognizes those that have assisted them