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Quality management ensures that an organization, product or service is consistent. It has four main components: quality planning, quality assurance, quality control and quality improvement. Quality management is focused not only on product and service quality, but also on the means to achieve it

Female Accountant

Quality Management Training Course

Background and History 

  • Definition of Quality 

  • Understanding Quality Management 

  • Development of Quality Thinking


Why Quality Management? 

  • What is Wrong with Traditional Approaches? 

  • Tangible Benefits 

  • Intangible Benefits 


The Contribution of Dr. W. Edwards Deming 

  • The 14 Points 

  • The Deadly Diseases 

  • The System of Profound Knowledge 


Standards and Models 

  • Why Do we Need Standards and Models? 

  • ISO 9000 Series Standards 

  • Self- Assessment Models of Quality 


Customers Introduction 

  • Customers and Quality: The Myths 

  • Internal and External Customers 

  • Requirements Gathering and Value Analysis

  • Leadership in Quality Management

  • Principles of Leadership for Quality 

  • Leadership Decision Making 

  • Summary and impact 


Strategic Quality Management

  • Vision, Mission and Values 

  • Strategic Objectives



  • Business Processes: The Reality 

  • Process Planning 

  • Process Control 

  • Process Capability 

  • Managing Variation Reduction Using SPC 

  • Benefits of SPC 


Partnerships and Resources 

  • The ‘Transactional’ Supplier Relationship Model 

  • The Supplier Partnership Model 

  • Partnering Beyond the Supply Chain

People in Quality Management 

  • Respect for the Individual 

  • Empowerment, Motivation and Participation 

  • Teamwork 

  • Developing People 

  • Reward & Recognition: Performance Appraisal & Performance Related Pay


Ethics and Corporate 

  • Social Responsibility 

  • Conceptual Foundations 

  • Ethical Models 

  • Ethics and Communication 

  • Benefits and Risks of Ethical Behavior 

  • Creating an Ethical Environment 

  • Corporate Social Responsibility


Learning, Change and Process Improvement

  • Process Improvement

  • Change and Change Management 

  • Organizational Learning


Service Quality 

  • The Dimensions of Service Quality 

  • Measuring Service Quality 

  • Service Quality Gaps 

  • Delivering Service Quality 

  • Summary and Significance 


Implementing Quality Management 

  • Will-Focus-Capability 

  • Prepare the Organization for Transformation 

  • Take Action to Achieve Transformation 

  • Communicate, Review, Diagnose and Revitalize 

  • Critical Success Factors 

Course Outline

Program fees

USD 1258

To register, please click on the tab below, or for further assistance get in touch with us on , or give us a call at 8004852

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