Soft Skills Course

Quality Management Skills

Certified Training Course.

Quality management ensures that an organization, product or service is consistent. It has four main components: quality planning, quality assurance, quality control and quality improvement. Quality management is focused not only on product and service quality, but also on the means to achieve it

COURSE OUTLINE 

Background and History 

  • Definition of Quality 

  • Understanding Quality Management 

  • Development of Quality Thinking

 

Why Quality Management? 

  • What is Wrong with Traditional Approaches? 

  • Tangible Benefits 

  • Intangible Benefits 

 

The Contribution of Dr. W. Edwards Deming 

  • The 14 Points 

  • The Deadly Diseases 

  • The System of Profound Knowledge 

 

Standards and Models 

  • Why Do we Need Standards and Models? 

  • ISO 9000 Series Standards 

  • Self- Assessment Models of Quality 

 

Customers Introduction 

  • Customers and Quality: The Myths 

  • Internal and External Customers 

  • Requirements Gathering and Value Analysis

  • Leadership in Quality Management

  • Principles of Leadership for Quality 

  • Leadership Decision Making 

  • Summary and impact 

 

Strategic Quality Management

  • Vision, Mission and Values 

  • Strategic Objectives

 

Processes 

  • Business Processes: The Reality 

  • Process Planning 

  • Process Control 

  • Process Capability 

  • Managing Variation Reduction Using SPC 

  • Benefits of SPC 

 

Partnerships and Resources 

  • The ‘Transactional’ Supplier Relationship Model 

  • The Supplier Partnership Model 

  • Partnering Beyond the Supply Chain

People in Quality Management 

  • Respect for the Individual 

  • Empowerment, Motivation and Participation 

  • Teamwork 

  • Developing People 

  • Reward & Recognition: Performance Appraisal & Performance Related Pay

 

Ethics and Corporate 

  • Social Responsibility 

  • Conceptual Foundations 

  • Ethical Models 

  • Ethics and Communication 

  • Benefits and Risks of Ethical Behavior 

  • Creating an Ethical Environment 

  • Corporate Social Responsibility

 

Learning, Change and Process Improvement

  • Process Improvement

  • Change and Change Management 

  • Organizational Learning

 

Service Quality 

  • The Dimensions of Service Quality 

  • Measuring Service Quality 

  • Service Quality Gaps 

  • Delivering Service Quality 

  • Summary and Significance 

 

Implementing Quality Management 

  • Will-Focus-Capability 

  • Prepare the Organization for Transformation 

  • Take Action to Achieve Transformation 

  • Communicate, Review, Diagnose and Revitalize 

  • Critical Success Factors 

View more information.

  • Our courses are flexible with no time plan.

  • • Individuals:

    Our classes are available online, face-to-face, with flexible timing scheduling.

    • Companies:

    The Training can be conducted at the business office location.

  • Certification upon completion of the training will be provided.

  • To get a quote on our courses, you can contact us on 8004852

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